Shipping policy
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USA
CANADA
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Customs Fees, Taxes & Duties: We do not cover the cost of Import Fees, including VAT (Taxes) and Duties.
Shipping Fees: Please note that shipping fees are non-refundable.
Order Processing Time: Allow up to 2–3 business days for your order to be processed before it ships.
Express Shipping: 2nd Day Express refers to transit time only and does not include processing time.
Shipping to Non-Continental U.S.: Standard shipping to locations like Alaska and Hawaii may take up to 4 weeks.
Freight forwarders, hotels, leasing offices/mailrooms: We do not recommend shipping high-value orders to freight forwarders, hotels, or leasing office mailrooms. Any shipment sent to these locations is at the customer’s risk. If the carrier shows the order as delivered, it will not be eligible for a replacement or refund. Questions about missing items should be directed to the delivery location.
High-Value Orders: Subject to signature requirements to verify delivery
Shipping Delays: Our teams are working overtime to produce and ship the top-quality Mancera products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping many of which are imposed by our delivery partners.